What are the responsibilities and job description for the IQVIA - IT Implementations Support Consultant - San Francisco, CA position at IQVIA?
Job Description :
Qualified Clinical Application Specialist Consultants (NHD- Non-Health Degree Professional) will be responsible for providing technical and end-user support for an Endoscopy medical device system. Technical support includes delivering operator training at customer facilities, providing on-site instrument implementation assistance, technical liaison, and supporting sales team efforts.
Responsibilities :
- Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products.
- Set-up and organization of equipment and workstations.
- Facilitate onsite customer training of new equipment.
- Effectively manage instrument implementation projects; assist customers in performing instrument verification studies. Analyze verification study data and prepare statistical reports. Present verification data to the customer.
- Complete required documentation according to policies and procedures.
- Work with internal resources and the customer to resolve technical issues. This includes escalating complaints received from the customer to Technical Support, providing all required data and activities following escalation and complaint handling procedures.
- Ensure new instrument implementations are completed to meet timeline, budget, and customer satisfaction goals.
- Maintain customer satisfaction.
- Demonstrate effective working relationships with external and internal customers.
Job Requirements :
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated.
The potential base pay range for this role is $30-$38 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and / or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and / or other forms of compensation may be offered, in addition to a range of health and welfare and / or other benefits.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
EEO Minorities / Females / Protected Veterans / Disabled
J-18808-Ljbffr
Salary : $30 - $38
