What are the responsibilities and job description for the Sr Service Desk Technician position at IQVIA?
Profile Summary
For an IT support role. This position involves providing first-line and second-line support to resolve various technical issues, including software, hardware, and networking problems. The role also includes installing, configuring, customizing, troubleshooting, upgrading, integrating, and maintaining various IT systems and devices.
Key Responsibilities :
Provide first and second-level support to resolve customer issues.
Accurately escalate unresolved queries to the next level of support.
Track, route, and redirect problems to the correct resources.
Utilize excellent customer service skills to exceed customer expectations.
Demonstrate strong client-facing and communication skills.
Perform advanced troubleshooting and multi-tasking.
Handle user interactions through calls, chats, and emails.
Maintain a good typing speed (minimum 40 WPM with 98% accuracy).
Possess good knowledge of operating systems, ISP, hardware, networking, and Outlook.
Exhibit good analytical and problem-solving skills.
Show good interpersonal and customer care skills.
Be flexible to work in a 24 / 7 environment.
Required Education and Experience :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This role is not eligible for visa sponsorship
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.
The potential base pay range for this role, when annualized, is $47,000.00 - $78,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and / or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and / or other forms of compensation may be offered, in addition to a range of health and welfare and / or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities / Females / Protected Veterans / Disabled
Salary : $47,000 - $78,300
