Medical Front Desk Receptionist/Surgical Scheduler

Job Title: Front Desk Receptionist

IR Centers at Chesapeake Urology is an outpatient, office based setting that will be performing minimally invasive procedures for the treatment of several medical conditions.

We are seeking a friendly and organized Medical Receptionist/Surgical Scheduler to join our growing healthcare team. We are looking for an upbeat and enthusiastic individual that can provide excellent customer service to our patients. In this role, you will manage our phones and other administrative tasks associated with assisting our patients and other visitors. Your primary job duties will include answering questions, scheduling appointments, and processing paperwork. You will also help keep our records and office clean and organized, as well as ensure our office provides a welcoming environment for our patients from their first phone call to their last appointment.

General Summary:

• Greet callers warmly & provide courteous service.
• Understand the responsibility of serving as the first point of contact for patients at our practice.
• Use sound judgement in handling calls, especially when dealing with highly sensitive medical information.
• Answers calls within three-four rings.
• When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately.
• Confirm, cancel, reschedule and update patient appointments at request of patient AND/OR provider.
• Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other clerical duties as assigned by office manager/administrator.
• Some travel required between multiple locations

Education:

• High school diploma (required)

Experience:

• 2-3 years medical office experience
• Ability to prioritize multiple tasks/projects
• Ability to handle and keep up with a fast-paced, high patient volume doctors office
• Bilingual is a plus

Performance Requirements:

Knowledge:

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of EMR scheduling systems.
• Knowledge of customer service principles and techniques.

Skills/Abilities:

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients physicians/clinicians about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, staff, and others in a pleasant manner.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls and paging.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
• Excellent organizational and time management skills
• Superior interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction
• Always maintain a professional and positive attitude.
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Medical Specialty:

• Medical-Surgical
• Radiology
• Urology

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 2 years (Required)

Work Location: In person

Salary : $20 - $22