Rooms Manager

Job Description

Job Description

Description :

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

THE LOCATION...

Hotel Richemont is an intimate boutique hotel nestled in the heart of downtown Charleston, a tucked away retreat just steps from the renowned restaurants, shops, and energy of King Street. Inspired by the city’s art, history, architecture, cuisine, and natural beauty, Hotel Richemont revels in the details that make indelible memories. Through an artful blend of historic and contemporary architecture, interior design, and stylish rooms to gathering spaces and warm service, the hotel celebrates the decidedly local and unique, captivates senses and hearts, and awakens the magic inside.

THE ROLE...

Hotel Richemont is seeking an energetic and experienced individual to oversee and manage our Front Office and Housekeeping Departments. This individual will be responsible for working with other department heads to manage day-to-day rooms operations in keeping with IRHG standards. Directly responsible for guest satisfaction and driving continuous improvement processes in each department and hotel wide. Assesses hotel operational needs, proactively plans, and prepares for exceptional guest service, reviews operational excellence requirements with department heads and implements / evaluates programs for continued success. This team member will participate in total hotel management activities as a member of the Hotel Management Team.

Essential Functions and Responsibilities of the job include, but are not limited to :

• Directs hotel actions for improving team member satisfaction, increasing cleanliness and service levels, and maximizing profitability.
• Ensures the hotel implementation and compliance of IRHG policies and procedures as well as IRHG brand standards.
• Leads team members and other managers and supervisors to ensure team member satisfaction, guest service, and financial and quality goals are met or exceeded.
• Speaks with and responds to guests regarding service challenges.
• Provides leadership, guidance and assistance relating to the annual Budget, including expenses to manage and operate rooms and property operations and maintenance departments.
• Directs preparation of reports pertaining to the annual hotel Budget and Business Planning process.
• Plans, organizes, chairs, and / or participates in various hotel meetings such as Staff / Leaders, Management, Departmental, Focus Groups, etc.
• Analyze Department structure as it relates to operational effectiveness.
• Develops skills and abilities of direct reports.
• Assist General Manager in monitoring high potential team members and ensure their growth as leaders within the company.
• 3 years of experience in similar position.

Requirements :

Flexibility : Your schedule may vary (days, nights, weekends, holidays) based on seasonality, covers, and hours of operation. In general, you can anticipate working 50 to 55 hours a week.

As a Valued Member of the Team, You Can Expect :

Join us at Hotel Richemont and be part of an exciting journey where hospitality truly begins!

Please note that this job description serves as a guide and is not an exhaustive list of all duties and responsibilities. At IRHG, employment is voluntary and "at will," meaning you can leave, or we can part ways, with or without notice, and with or without a reason.

The Indigo Road Hospitality Group is committed to diversity and equality. We do not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. Our commitment to fairness and diversity extends to all aspects of employment, from hiring to benefits. Join us in our quest to change the hospitality industry forever, and let's create magic together!