What are the responsibilities and job description for the Administrative Assistant position at IRA Club, LLC?
IRA Club is hiring an Administrative Assistant for our office in Chicago, IL. In this position, you will join a team of professionals responsible for ensuring every client interaction is a five-star experience. You'll combine a passion for service and problem-solving to help keep daily operations running smoothly.
Position: Receptionist
Schedule: Monday - Thursday 9:00 AM - 4:00 PM
ROLE
- Answer and respond to incoming phone calls and emails—route them to the appropriate specialist as necessary.
- Scan and process incoming mail.
- Assist clients with general account troubleshooting: balance inquiries, account changes, and online access.
- Participate in training, 1:1's, and company-wide meetings to expand your knowledge and collaborate with colleagues in other departments.
ABOUT YOU
- Excellent communication and ability to represent IRA Club professionally and accurately.
- A passion for helping others. You demonstrate warmth, empathy, and care.
- A genuine interest in learning and effectively supporting our collaborative team.
- Critical thinking and creative problem-solving skills.
- Record important notes and documentation to the client’s account file
- Manage client inquiries with professionalism
- Use available resources to solve problems effectively and escalate as appropriate.
- Prioritize tasks and work responsibilities to achieve objectives
- Commitment to enhancing the client experience and providing operational and administrative support to all
- Special projects and tasks as assigned.
BENEFITS
- Company health, dental, and vision insurance.
- Generous time off and paid holidays - increase after twelve months.
- Pre-tax commuter benefits for the CTA and Metra.
- Company retirement plan.
- Snacks and drinks in the staff breakroom.
- Team outings and lunches throughout the year.
IRA Club is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
