Lead Will Call Associate

Your Next Career Opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Lead Will Call Associate

Job Summary

Step into the crucial role of a Lead Will Call Associate, where you’ll be the go-to expert for walk-in and phone-in customers. You’ll not only sell top-notch electrical and utility supplies but also provide innovative solutions. You will ensure every customer leaves satisfied, all while adhering to our company’s streamlined policies, procedures, and systems. Get ready to make a real impact!

Essential Duties & Responsibilities

• Customer Focused: Use tact, courtesy, and a positive attitude to create a friendly atmosphere for both customers and co-workers. Resolve customer concerns and complaints efficiently.

• Order Processing: Process payments and obtain credit authorizations, requisition merchandise for delivery or pick-up, load, unload, and transport materials, package items for shipment, and label materials for easy identification.

• Material Handling: Load, unload, and move materials within or near work site per sales ticket, packaging merchandise for shipment by common carrier with proper identifying tags and labels.

• Subject Matter Expert: Determine product details through familiarity with products by use, vendor and location in warehouse. Acquire, use, and continuously develop technical knowledge of electrical products to assist customers and other company personnel. Identify and use appropriate company and/or customer pricing systems.

• Team Lead: Cultivate a winning culture by leading and working alongside the warehouse team, promoting proper training, and fostering a team mentality with a focus on safety and coaching.

• Safety First: Ensure all safety protocols are prioritized and followed while performing warehouse duties and operating material handling equipment like forklifts, pallet jacks, hand trucks, or dollies to move, stock, or reorganize storage.

  
  

Minimum Qualifications

• Experience and knowledge in warehouse operations and distribution.

• Knowledge of safety practices and ability to operate powered equipment such as forklifts and pallet jacks.

• Ability to present information related to products and shipments, and effectively communicate with team members, managers, and customers in a high-urgency environment.

• Accurately calculate figures and amounts such as expected quantities, pricing, and percentages.

• Proficiency in basic computer functions with Microsoft Windows, Office, and various software programs.

  
  

Preferred Qualifications

• Leadership experience in warehouse distribution.

• PIT/Forklift operation, understanding of OSHA and SDS.

• High School diploma or General Education Degree (GED), one – two years desired from a two-year college; and one to two years related experience and/or training; or equivalent combination of education and experience.

  
  

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand.

• The employee must occasionally lift and/or move up to fifty pounds.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

  
  

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby

Irby Utilities is one of the three largest electrical utility distribution companies in the United States, with over $1.5 Billion in annual sales and 700 employees across more than 45 branches in 27 states. We have experienced incredible growth over the past five years, presenting many outstanding career & development opportunities throughout the country in various locations such as: Dallas/Ft. Worth, Orlando, Atlanta, Nashville, Denver, Salt Lake City, Portland and Minneapolis.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity. Irby is also part of the Sonepar family of operating companies, consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.

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Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.