What are the responsibilities and job description for the Product Manager - ERP Software Risk Management position at iRely?
About iRely
In 2008, iRely began selling its Commodity Management system to producers and processors. Since then, we have continued to expand and implement new software designed to deliver business management solutions for the petroleum distribution, retail, agriculture, and commodity industries.
Today, iRely remains privately owned and self-funded, with a long-term ownership plan that ensures private ownership for decades to come. Our commitment to customer success has made us a global leader in digital transformation.
Headquartered in Dallas, Texas with offices in Bangalore (India), and Makati City (Philippines), iRely has nearly 40 years of experience providing end-to-end ERP and CTRM to over 500 customers in more than 25 countries.
Here at iRely, we understand that your Business isn't simple, but our Innovative Software Solutions are.
Job Summary
We are seeking a Software Product Manager with experience in ERP software product domain to lead our product vision, strategy, and execution within our various domains. This role is pivotal in driving innovative software solutions while ensuring compliance with regulatory requirements, efficient team collaboration, and customer satisfaction. As a Product Manager, you will manage cross-functional teams, including offshore teams in India and the Philippines, and play a key role in delivering high-quality software features and product maintenance. Provides assessments, evaluations, coordinating, and integrating the various stages of the product lifecycle, from conceptualization through execution. In this role the Product Manager will work in our ERP Risk Management & Commodity Trading software product domain.
Key Responsibilities
- ERP Software product development experience is required
- Gather, understand, and document customers' business needs by directly engaging customers, working with implementation teams, Product Managers, or the Business Unit Leader.
- Absorb and extend existing functional designs or create new ones, depending on project scenario.
- Create technical designs based on functional designs, including use cases, mockups, process and data flow diagrams, etc.
- Ensure development team understand project requirements and design, provide estimates of efforts, and create Statement of Work for Business Unit Leader / Product Manager approval.
- Guide development team to ensure development is completed per requirements, on time, meeting performance benchmarks, and with quality.
- Collaborate with other Product Managers and Business Unit Leaders to ensure seamless software integration.
- Create and update product-related documentation and training material promptly. Provide training during new team members onboarding and when new features are delivered.
- Product quality and support
- Take ownership of product quality. Identify factors impacting quality and mitigate potential risks.
- Serve as an escalation point or directly engage in customer support issues. Guide development team to deliver resolutions per Service Level Agreement.
- Focus on issue root cause analysis. Provide suggestions on and implement corrective actions to reduce future issues.
- Continuous improvement
- Collaborate with other teams to achieve customer success throughout sales and go live process, and on an ongoing basis.
- Maintain focus on reducing support issues. Eliminate product bugs and reduce training-related issues by providing intuitive feature sets.
- Guide development team to hone in estimation skills to provide more accurate capacity needs.
- Under the guidance of Business Unit Leader and Product Manager, move the product forward based on company vision and industry trends.
- Develop a base understanding of pricing and competitive landscape in product offerings in the U.S. market.
Skills & Qualifications
Experience in commodities; Coffee, Tea, Grains, Agriculture, Petroleum is a plus!
We Offer
Our corporate headquarters is in the heart of Los Colinas at Williams Square. We offer a competitive salary package and benefits to include Medical, Dental, Vision Insurance, Telemedicine, Health Reimbursement and Health Savings Accounts, Life, Disability, 401K and more!
Why Choose Us?
At iRely, we empower our team members to lead with innovation and consistently exceed customer expectations. As a hands-on leader passionate about ERP Implementation and team success, you'll have the chance to make a meaningful impact in this role. We provide competitive compensation, comprehensive benefits, and clear pathways for career growth, all within a supportive, collaborative environment that values your contributions.
Diversity and Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.