What are the responsibilities and job description for the Program Manager, Customer Experience - Central Region position at iRhythm Technologies, Inc.?
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care...Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm's employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
The Customer Experience team is responsible for partnering with the sales team and key stakeholders at large health systems to design and execute solutions that improve efficiency and outcomes, supporting customer goals and driving adoption of the Zio Service. This position is responsible for conducting a current state analysis of customer workflow, and making recommendations that are tailored to the clinical, operational, and financial goals of our customers.
Specific Job Responsibilities Include :
- Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias. This is achieved by understanding how to assess end to end workflows within a health system to take current state and make recommendations for improvement for the future via the Zio platform
- Identifying opportunities within health systems to position, create, and present data-driven value using clinical, financial, and operational calculators and models that lead to securing, growing, or maintaining IRTC business
- Partner with key stakeholders (Director VP of Cardiovascular Service Line, Population Health, Chief of Cardiology EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
- Visit customer sites in order to observe current state workflow, gather inputs for budget impact modeling, align with stakeholder on future vision of program. This requires the ability to quickly evaluate a situation, synthesize findings, and make succinct recommendations to drive behavior change that will be implemented in the short term
- Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
- Collaborate with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service (ex. : support EHR integrations by informing the build to represent optimized clinical workflows)
- Accountable to prioritizing work that meets the needs of iRhythm business goals
- Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
- Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep broad penetration of their large health systems
About You :
What's In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short / long term disability. Additionally, we offer :
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!
FLSA Status : Exempt
LI-WB1
LI-Remote
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
131,700 — $193,200 USD
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
Salary : $131,700 - $193,200
