What are the responsibilities and job description for the Technical Support Specialist II position at Iridium?
Company Overview
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.
At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.
Position Summary, Job Requirements & Responsibilities
What We’re Looking For :
Iridium is seeking a talented and motivated early career Technical Support Specialist to join our Customer Care team . As a Technical Support Specialist , you will contribute to provid ing level two support and troubleshooting to Iridium’s global network . W orking in this role, you’ll gain valuable experience in Iridium voice and data products and servic es while mak ing a meaningful impact on providing 24x7 customer care to our service providers and internal customers . You ’ ll thrive in this role if you enjoy solving problems and provid ing quality customer service.
What You’ll Do :
What You’ll Need to Succeed :
This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.
Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.
At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.
Position Summary, Job Requirements & Responsibilities
What We’re Looking For :
Iridium is seeking a talented and motivated early career Technical Support Specialist to join our Customer Care team . As a Technical Support Specialist , you will contribute to provid ing level two support and troubleshooting to Iridium’s global network . W orking in this role, you’ll gain valuable experience in Iridium voice and data products and servic es while mak ing a meaningful impact on providing 24x7 customer care to our service providers and internal customers . You ’ ll thrive in this role if you enjoy solving problems and provid ing quality customer service.
What You’ll Do :
- Service Providers and Customers for all Iridium voice and data products and services
- Work collaboratively with team members and other departments
- Work on r espond ing to general inquiries received from the Iridium public website
- P rovid e second level support and troubleshooting to Service Providers and Customers for all Iridium voice and data products and services
- Work on resolution of reported issues while documenting and tracking in the appropriate databases
- Participate in the testing of new Iridium products, services, apps and firmware prior to commercial introduction
What You’ll Need to Succeed :
- Associate’s degree in a Computer Science or Engineering field or related field OR equivalent relevant experience in lieu of degree
- 2 years of relevant experience
- Strong communication skills, with the ability to clearly present [insert specifics] to others
- Have confidence and be able to easily build meaningful relationships with your manager and members of your team
- Must be able to prioritize your tasks, be self-aware enough to identify and correct your mistakes, and not be afraid to ask for help when needed
- Be active in seeking out ways to improve yourself and gain new knowledge, and be enthusiastic in sharing knowledge with others
- E xperience in help desk in a wireless, cellular, telecommunications industry, or in a technical call center
- Knowledge of PC and Mac computer environments; knowledge of Linux
- Knowledge of Android/iOS environments
- Basic understanding of networking components and technologies
- Familiarity with Satellite, Cellular GSM, RF or Electrical/Electronic concepts
- Familiarity with maritime and/or aviation satellite communications
- CompTIA, A , or Network certifications
- Any foreign language experience
- B e flexible to support nights and weekends in a 24x7 environment
This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.
Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
