What are the responsibilities and job description for the Call Center Agent position at Iris Comm Lab?
Department: Iris Comm Lab
Location: Greensboro, NC
Compensation: $650 - $1,050 / week
About Iris Comm Lab
Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.
Job SummaryWe are seeking a dedicated and motivated Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service through various communication channels. As a Call Center Agent, you will handle incoming calls, respond to inquiries, and address issues with professionalism and empathy.
Job: On site
Location: Greensboro, NC
Pay Range: $650 - $1050 per week
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Resolve complaints and provide effective solutions to customer problems.
- Document all customer interactions and maintain accurate records.
- Provide information about products and services to customers.
- Identify and escalate more complex issues to the appropriate departments.
- Follow up with customers to ensure their issues were resolved satisfactorily.
- High school diploma or equivalent; additional education or certifications in communication or customer service is a plus.
- Proven experience in a call center or customer service role preferred.
- Strong verbal and written communication skills with the ability to convey information clearly.
- Exceptional problem-solving skills and a keen attention to detail.
- Ability to handle challenging situations with professionalism and a positive attitude.
- Familiarity with customer relationship management (CRM) software is an advantage.
Health Insurance: Comprehensive medical, dental, and vision coverage.
Retirement Plan: 401(k) with company matching.
Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
Professional Development: Opportunities for training, workshops, and career advancement.
Employee Assistance Program (EAP): Access to mental health and wellness resources.
Salary : $650 - $1,050
