What are the responsibilities and job description for the Call Center Representative position at Iris Comm Lab?
Description
Job Title:Call Center Representative
Location: Grand Rapids, MI
Job Type: Full-time
Department: Customer Service
We are seeking a motivated and dynamic Call Center Representative to join our growing team. In this role, you will be the first point of contact for customers, providing them with high-quality service and support. Our ideal candidate is someone who thrives in a fast-paced environment, has excellent communication skills, and is committed to delivering exceptional customer experiences.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Job Title:Call Center Representative
Location: Grand Rapids, MI
Job Type: Full-time
Department: Customer Service
We are seeking a motivated and dynamic Call Center Representative to join our growing team. In this role, you will be the first point of contact for customers, providing them with high-quality service and support. Our ideal candidate is someone who thrives in a fast-paced environment, has excellent communication skills, and is committed to delivering exceptional customer experiences.
Key Responsibilities
- Answer incoming customer calls promptly and professionally, addressing inquiries and resolving issues effectively.
- Provide information about products and services, guiding customers through their choices to meet their needs.
- Maintain accurate customer records in our database, ensuring all interactions and outcomes are documented.
- Handle customer complaints with empathy, seeking to resolve issues in a timely and efficient manner.
- Follow up with customers to ensure their issues have been resolved satisfactorily and to gather feedback on their experience.
Skills, Knowledge and Expertise
- High school diploma or equivalent; further education is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using computers and call center software; familiarity with CRM systems is a plus.
Benefits
- Opportunities for growth and career advancement.
- Paid time off and holidays.
- Health, dental, and vision insurance options.
- A supportive and collaborative work environment.
- Training and development opportunities.
