What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Iris Comm Lab?
Department: Iris Comm Lab
Location: Tampa, FL
Compensation: $650 - $1,050 / week
About Iris Comm Lab
Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.
Job SummaryWe are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. In this role, you will be the front-line representative for our company, providing exceptional service and support to our valued customers. You will be responsible for addressing customer inquiries, resolving issues, and enhancing customer satisfaction through effective communication and problem-solving skills.
Job: On site
Location: Tampa, FL
Pay Range: $650 - $1050 per week
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with product information, account issues, and service inquiries.
- Maintain a positive and professional attitude while interacting with customers.
- Document customer interactions and feedback accurately in our CRM system.
- Identify customer needs and provide appropriate solutions or escalate issues as necessary.
- Collaborate with team members to improve the overall customer experience.
- High school diploma or equivalent; some college experience preferred.
- Strong verbal and written communication skills.
- Ability to maintain a positive demeanor in challenging situations.
- Basic computer skills, including proficiency in Microsoft Office.
- Excellent problem-solving and multitasking abilities.
- Strong attention to detail and organizational skills.
- detail.
- Familiarity with warehouse equipment and procedures is a plus.
Health Insurance: Comprehensive medical, dental, and vision coverage.
Retirement Plan: 401(k) with company matching.
Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
Professional Development: Opportunities for training, workshops, and career advancement.
Employee Assistance Program (EAP): Access to mental health and wellness resources.
Salary : $650 - $1,050
