What are the responsibilities and job description for the Entry Level Customer Service Rep position at Iris Comm Lab?
Job Description
Job Description
Description
Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.
We are seeking an Entry-Level Customer Service Representative to join our Dayton, OH team. This position is ideal for someone who is enthusiastic, detail-oriented, and eager to learn. As a key point of contact for customers, you will handle inquiries, resolve issues, and ensure a positive customer experience.
Job : On site
Location : Dayton, OH
Pay Range : $900- $1200 per week
Key Responsibilities
- Provide information about products, services, and policies to customers.
- Resolve customer issues promptly, escalating complex matters to the appropriate team members when necessary.
- Maintain accurate customer records and document interactions in the company database.
- Process orders, returns, and exchanges in a timely manner.
- Collaborate with other team members to ensure customer satisfaction and seamless service.
- Assist with administrative tasks such as filing, data entry, and maintaining customer files.
Skills, Knowledge and Expertise
Benefits
Salary : $900 - $1,200
