What are the responsibilities and job description for the Product Specialist position at IRIS?

About Iris

Iris is transforming video production with a suite of intelligent tools. Our software simplifies video production, empowering anyone to create high-quality, end-to-end live broadcasts. It enables real-time collaboration among teams, offers intuitive camera control, and automates tasks like switching, making it easier than ever to produce professional-grade videos. Our flagship product, an advanced OS for cameras, seamlessly connects any camera to the cloud, offering features like automated framing, real-time color correction, and cloud storage-like CarPlay for cameras.

Job Description :

We are seeking a passionate and experienced Product Specialist to become an expert on our Iris product line. In this role, you will be the go-to person for creating compelling content, providing top-tier customer support, and collaborating with product and development teams to deliver an exceptional user experience.

Key Responsibilities :

Content Creation : Develop, update, and manage knowledge base materials, including user guides, FAQs, tutorials, and other educational content.
Technical Support : Provide troubleshooting and technical support, guiding users and partners through solutions with empathy and clarity.
Community Engagement : Lead webinars, Q&A sessions, and represent Iris at conferences and other community events.
Customer Feedback : Actively engage with users to gather feedback, identify pain points, and ensure our products exceed quality expectations.
Product Collaboration : Work closely with the product and engineering teams to relay user insights and provide actionable recommendations for product improvements.
Feature Testing : Test new features and updates rigorously to ensure they align with user needs and function as intended.

About You :

Curious and Adaptive : You thrive in fast-paced environments, enjoy learning, and are always looking for ways to improve processes.

Autonomous and Proactive : You take initiative, work independently, and aren't afraid to challenge the status quo to drive better outcomes.

Passionate About Video : You have a deep interest in cameras, live streaming, and video production technologies.

Customer-Centric : You empathize with users, advocate for their needs, and strive to deliver best-in-class solutions.

Strong Communicator : You possess excellent interpersonal skills, comfortable interacting with customers, partners, and team members at all levels.

Technical Translator : You have the ability to distill complex technical issues into simple, understandable terms.

Strategic Questioner : You know how to ask the right questions-whether open-ended or close-ended-to fully understand and resolve issues.

Qualifications :

5 years of experience in AV systems integration, specifically in Video Production

3 years in consumer and / or broadcast live streaming

Strong communication and writing skills, with a talent for creating clear, engaging content.

Strong knowledge of video protocols such as NDI, SRT, and WebRTC.

Experience in networking and software is a plus!

Experience with remote or cloud production

If you're excited about the opportunity to join a passionate team working on cutting-edge technology, we'd love to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience and what drew you to Iris.

Apply for this job

Receive alerts for other Product Specialist job openings

Product Specialist

What are the responsibilities and job description for the Product Specialist position at IRIS?

What is the career path for a Product Specialist?

Job openings at IRIS

Not the job you're looking for? Here are some other Product Specialist jobs in the New York, NY area that may be a better fit.

We don't have any other Product Specialist jobs in the New York, NY area right now.

AI Assistant is available now!