VP Operations Director

VP Operations Director – North America

Location: Remote / Flexible within North America

Sector: Global Marketing Services

A leading global marketing services provider is looking to appoint an experienced and strategic VP Operations Director – North America. This is a critical leadership role, responsible for the seamless delivery of marketing supply chain solutions and the ongoing optimisation of operational performance across the region.

This opportunity is ideal for a hands-on, commercially aware operations leader with deep expertise in marketing services, supply chain management, and cross-functional team collaboration. The successful candidate will play a key role in supporting client and supplier teams, enhancing service delivery, and driving long-term efficiencies across a portfolio of creative, print, merchandise, and retail display solutions.

Key Responsibilities

Operational Leadership

• Oversee and refine end-to-end operational processes to ensure quality, efficiency, and cost-effectiveness.
• Lead the implementation of scalable workflows and process automation to drive continuous improvement.
• Ensure operational excellence across service delivery, project execution, and performance management.

Client & Account Support

• Partner with account teams to ensure high-quality service delivery and client satisfaction.
• Act as a senior escalation point for operational challenges, providing swift and effective resolution.
• Collaborate with commercial teams to develop competitive solutions and pricing models.

Supplier & Supply Chain Management

• Manage relationships with suppliers across print, merchandise, and related marketing services.
• Implement supplier performance frameworks that drive compliance, quality, and cost control.
• Work alongside procurement teams to drive efficiency, innovation, and sustainability.

Financial & Performance Management

• Support regional P&L through cost optimisation and margin improvement.
• Develop and track KPIs to measure service performance and identify improvement opportunities.
• Enable data-driven decision-making through robust reporting and analytics.

Team Leadership & Collaboration

• Mentor and support both client-facing and supplier-facing teams to enable their success.
• Foster a collaborative culture between operations, commercial, and technology teams.
• Lead training and development initiatives that embed operational excellence across the business.

Skills & Experience Required

• Extensive operational leadership experience within marketing services, print, branded merchandise, or retail displays.
• Strong background in supply chain management, procurement, and supplier performance.
• Proven ability to deliver service excellence while driving cost and process efficiency.
• Experience supporting and working alongside commercial and client delivery teams.
• Analytical, data-driven approach with a strong understanding of financial performance drivers.
• Excellent leadership, communication, and stakeholder management skills.

What’s on Offer

• A senior leadership role in a fast-paced, global marketing services organisation.
• The opportunity to shape and deliver mission-critical operations across North America.
• Collaborative, supportive environment working with high-profile clients and partners.
• A business that values innovation, continuous improvement, and operational excellence.