What are the responsibilities and job description for the Patient Access Representative - Casual position at IRMC?
In this role you will be:
• Able to articulate information in a manner that patients, guarantors, and family members can understand while maintaining the highest level of customer service.
• Accurately gathering and entering all information into the hospital’s computer system to expedite efficient data collection, billing, and hospital reimbursement.
• Working directly with medical staff, nursing, ancillary departments, insurance carriers, and other professionals to assisting families in obtaining healthcare and financial services.
• Able to operate printers, fax machines, and general office equipment.
• Knowledgeable of insurance eligibility software.
• Multitasking and maintaining composure in stressful situations, utilizing appropriate resources.
• Utilizing excellent interpersonal communication skills to effectively and professionally represent the department.
• Knowledgeable of revenue cycle processes and automated scheduling, registration, collections, and telecommunications applications.
• Proficient in computer applications, software, and hardware including Microsoft Office Suite.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS
Required:
• EDUCATION:
o 1 year business or medical secretarial curriculum preferred with emphasis in customer service and knowledge of healthcare settings or equivalent of education and job-related experience
• EXPERIENCE: N/A
• LICENSURE/CERTIFICATION:
o Completion of medical terminology course
o CHAA Certified Healthcare Access Associate preferred
