What are the responsibilities and job description for the Asset Admin position at Iron Bow Technologies?
Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters !"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people , long standing partnerships , and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.
Iron Bow Technologies is currently looking for an Asset Management Admin. The successful candidate will be responsible for providing first-tier support to our nation's veterans, consisting of just in time cellular carrier updates (activations, suspensions, deactivations), end-user assistance and coordination of mobile devices data plans with cellular carriers. This candidate will be responsible for the management of Assets via ServiceNow to ensure pertinent information is captured and updated in the system. In addition, this position will follow established Asset Management policies, procedures, and processes. Our most important qualification isn't technical, it's the ability to consistently deliver world-class support and invigorating customer experiences in a mission driven organization.
As an Asset Management Admin, one must have the ability to adapt to evolving products, platforms, and hardware. You have the tenacity to work with different cellular carriers and / or non-technical end-users until issues are resolved and devices are functioning.
THE HIGH LEVEL
Asset Admin will be responsible for providing first-tier support to our nation's veterans, consisting of just in time cellular carrier updates (activations, suspensions, deactivations), end-user assistance and coordination of mobile devices and all VA telehealth assets. The Asset Admin will be responsible for the management of Assets via ServiceNow, NorthStar and Maximo to ensure pertinent information is captured and updated in the system.
WHAT YOU'LL BE DOING
- Manage multiple dashboards (Internal and customer) to update data elements within SLAs.
- Configuring iPads with iPad Refresh Carts (iPRC) based on customer profiles and cellular needs
- Work in unison with multiple internal and external teams, including customers, cellular carriers, Tier 2 technicians, specialized reach-out / project teams.
- Perform basic research and follow-up on IT assets with the ability to work with multiple data sources.
- Acquire data from primary or secondary data sources and maintain databases / data systems
- Create, update, close manage customer tickets in ServiceNow ticketing system
- Do the troubleshooting and escalate as needed and ensure problem ownership
- Provide reassurance to end users when delivering solutions and diagnosing issues
- Advise management of potential risks that may have impact on customer base and operating environment
- Promote end-user satisfaction in adherence to established performance metrics
- Takes initiative to correct asset discrepancies based on knowledge of business rules
- Coordination of shipping telehealth devices while ensuring accurate inventory
WHAT YOU BRING TO THE TABLE
TRAVEL REQUIREMENTS
Partial or day-long local excursions may be required at local facilities within metro area
WHY YOU'LL LOVE IT
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OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and / or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
