What are the responsibilities and job description for the Field Services Technician 2 position at Iron Bow Technologies?
Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.
THE HIGH LEVEL
IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains, and repairs products such as equipment, integrated systems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.
What You'll Be Doing
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.
THE HIGH LEVEL
IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains, and repairs products such as equipment, integrated systems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.
What You'll Be Doing
- Provide technical / IT support for Commonwealth of Virginia
- Perform routine maintenance on customer’s assets
- Provide comprehensive and timely resolution of all IT issues
- Responsible for system updates, ticketing and asset management
- Perform break/fix software & hardware support (including OEM-certified warranty repair)
- Execution of asset disposal activities
- Training on new products and services
- Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
- Resolution of issues involving business applications on and off premise (e.g. cloud)
- Provide support remotely via remote administration tools as well as onsite / desk side
- Support tasks include end user device configurations
- Imaging of Commonwealth devices
- May collaborate with vendors to provide technical insight
- Provide support for Windows 10/11 & MAC operating systems, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
- Provide after hours and weekend support as needed
- High School plus advanced training and 2 plus years of experience.
- Experienced with troubleshooting Hardware (laptops/desktops)
- Requires frequent travel with reliable transportation
- Must possess a valid Driver’s License
- Must be able to lift a maximum of 30 pounds
- Must have manual dexterity
- Ability to read asset tags
- Ability to pass a VITA background check
- Ability to pass Department of Corrections clearance
- Ability to pass Virginia State Police clearance
- Travel between multiple customer sites in the Richmond / Tri-cities area. Approximate travel is 50%
- You get to be a creative, problem solver in a dynamic, fast paced environment while working with various technologies.
- Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.
