Technical Trainer

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters !"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people , long standing partnerships , and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.

DOES THIS SOUND LIKE YOU?

Collaboration skills : You embrace the concept of a positive team spirit and are the role model for instilling team-wide collaboration. You leverage the strength and expertise of your team members to efficiently accomplish work, promote the sharing of best practices, and practice a feedback loop that promotes continuous improvement.

Team coach : You are excited about coaching and mentoring all team members to help keep them positioned for continued success and wins. You welcome opportunities to provide guidance and support that results in wins for the entire team.

Results oriented : You are results-oriented strive to attain desired goals, to include time-committed deliverables, and willing to adapt strategies, methods, realigning competing priorities that ensure successful outcomes.

THE HIGH LEVEL

Iron Bow Technologies is seeking an experienced Technical Trainer to support an existing, long time Federal Government customer, the Department of Justice (DOJ). Our Trainer will lead a team of Trainers and Technical Writers responsible for producing quality products that are essential to our DOJ customer needs. The right person for this position will have a passion for positive customer experiences and welcome an opportunity to support a lead role that provides them with experiences and skills that will help to propel their career. The right candidate will be our champion to ensure tasks are performed and meet our quality standards and meet the needs of the customer. The person we seek will be the role model for the team, able to not only express what makes a quality deliverable, but also roll up their sleeves and assist with producing deliverables. We seek a candidate who brings the craving for a great employee experience too, brings the approach that helps to mentor and coach the team, all resulting in teamwide successes. This position requires onsite work at the customer site in Washington, DC. Once acclimated into the program, there may be an opportunity to move to a hybrid schedule.

WHAT YOU'LL BE DOING

The Technical Trainer provides daily oversight and guidance to team members supporting a variety of tasks related to training and technical writing. Our candidate will coordinate tasking and provide oversight to ensure the staff stay productive and remain cognizant of the expected and planned timelines. We seek a candidate who will collaborate with multiple areas of our overall team, and well as with the DOJ customers, to ensure requirements are clear and can be successfully accomplished. Training venues include general application training of the MS Office Suite (Word, Excel, PowerPoint), Adobe Acrobat, training on Department-specific applications, and new hire training in one-on-one settings or classroom based, and either in person or virtual. The team is also responsible for training litigation-specific software, such as, Relativity, TrialDirector, CaseMap, TimeMap, and for litigation topics, such as creation and use of transcript and document databases, scan evidentiary documents, capturing and annotating live transcript feeds on laptops, organizing / sharing attorney work products, and displaying electronic evidence at trial. Our team also delivers training specific to the user of DOJ AV equipment. Responsibilities include :

• Understanding our client's business needs and continually strive to meet these needs, including the ability to translate technical documentation into content that can be more easily understood by a non-technical person.
• Planning, execution, and coordination of activities associated with assigned tasks.
• Create, update, and maintain training templates and documentation standards.
• Support to completion tasks that include develop and update Standard Operating Procedures (SOPs), creation of brochures, quick help guides, best practice tips, how-to guides, knowledge articles, and other publication sources that provide guidelines on commonly use products and processes.
• Develop curriculums for application and hardware training, and the documentation needed to support the delivery of the training, along with the training schedule, while ensuring the team is meeting the needs of the end user requirements.
• Ensure technical accuracy of developed and presented products.
• Adhere to accessibility compliance guidelines from Rehabilitation Act (Section 508)
• Maintain the SharePoint training documents repository.
• Maintain and report on participant training records.
• Monitor team member performance, giving praise for jobs well done, and provide constructive feedback for areas that may need improvement.

WHAT YOU BRING TO THE TABLE

TRAVEL REQUIREMENTS

This position requires candidates based in the greater Washington, D.C. metropolitan area so that they are accessible to multiple DC-area locations. There are no travel requirements outside the DC metro area.

WHY YOU'LL LOVE IT

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OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and / or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.