What are the responsibilities and job description for the Host position at Iron Cactus?
Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient seating arrangements. This role requires excellent customer service skills, a passion for hospitality, and the ability to manage guest relations effectively.
Duties
- Greet guests upon arrival with a friendly demeanor and assist them in seating arrangements.
- Manage reservations and waitlists efficiently using the Aloha POS system or similar software.
- Provide exceptional guest services by answering questions and addressing any concerns promptly.
- Maintain a clean and organized front-of-house area to enhance the guest experience.
- Collaborate with the serving staff to ensure smooth communication regarding guest needs and preferences.
- Handle phone inquiries with professionalism, providing information about menu items, specials, and reservations.
- Assist in managing dining room flow during peak hours to optimize guest satisfaction.
Experience
- Previous experience in guest services or customer service roles is preferred.
- Familiarity with food service operations is a plus, particularly in a hotel or restaurant setting.
- Proficient in using POS systems; experience with Aloha POS is advantageous.
- Strong communication skills and phone etiquette are essential for effective guest interactions.
- A passion for hospitality and helping others create memorable dining experiences is highly valued.
Join our team as a Host/Host and contribute to creating an inviting atmosphere for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Phone etiquette: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $15 - $20