What are the responsibilities and job description for the Field Service Representative - Security Clearance Required position at Iron EagleX?
Overview
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.
Responsibilities
Job Description : Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in the Sumter, SC area. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting to support the implementation of a unique operationally focused software solution. You will work side-by-side with analysts to train and mentor users, engage with key Army stakeholders, troubleshoot technical issues, and ensure critical deployment insights are shared with team members. This may take the form of embedding with users across the world as well as downloading your insights directly with engineering team members. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Job Duties Include (but not limited to) :
- Deliver Initial User Training to Operational Units
- Assist Course Instructors with Developing ASII-Specific Curriculum
- Own Onsite Customer Engagement
- Perform Initial Debugging and Ticket Triaging
- Conduct Onsite Smoke Testing
- Directly Support ASII Deliverables
- Build user documentation and how-to’s
Qualifications
Required Skills & Experience :
Education & Certifications :
Security Clearance :
Benefits :
Iron EagleX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
