What are the responsibilities and job description for the Front Desk Associate position at Iron House Gym Jacksonville?
As a Front Desk Associate at Iron House, you will be the first point of contact for our members and guests. Your role is essential in creating a positive and welcoming atmosphere, ensuring a smooth gym experience, and providing exceptional customer service.
Responsibilities:
Member and Guest Engagement:
- Greet and assist members and guests with a friendly and professional demeanor.
- Answer inquiries, provide information about membership options, and address general questions.
- Assist with membership sign-ups, renewals, and membership-related transactions.
Administrative Duties:
- Handle phone calls and emails, directing inquiries and messages to the appropriate department.
- Maintain accurate and organized member records and paperwork.
- Monitor and manage gym access, ensuring only authorized individuals enter the facility.
Facility Maintenance:
- Keep the front desk area clean and organized.
- Report any equipment or facility issues to the appropriate department.
- Assist with basic maintenance tasks as needed.
Sales and Promotions:
- Promote gym memberships and special promotions to prospective members.
- Upsell additional services, such as personal training sessions and fitness classes.
Safety and Security:
- Ensure all safety protocols and procedures are followed, including emergency response protocols.
- Monitor access to the gym to ensure the safety of members and staff.
Qualifications:
- Excellent customer service and interpersonal skills.
- Strong communication skills, both verbal and written.
- Proficiency in using computer software and basic office equipment.
- Ability to multitask and handle high-pressure situations with composure.
- Knowledge of fitness programs, classes, and gym operations (preferred but not required).
Benefits:
- Competitive hourly wage.
- Access to gym facilities and fitness classes.
- Opportunities for professional development and advancement.
- Employee discounts on gym services and merchandise.
Join our team and be a part of helping people live healthier lives at The Fit Factory!
Job Type: Part-time
Pay: From $13.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $13