What are the responsibilities and job description for the Manager on Duty position at Iron Mountain Hot Springs?
Position Description:
Iron Mountain Hot Springs mission is to “Make People Smile”. Our Core Values are Guest Service, Enthusiastic, Team Player, Passionate, Adaptable, Dedicated. The Manager on Duty must embrace the company mission, culture, values, and leadership principles of Patient, Kind, Trusting, Unselfish, Truthful, Forgiving, and Dedicated.
The MOD will report directly to the Assistant General Manager and is the main contact for general guidance and questions when department managers are not on site. The MOD helps to ensure that the day-to-day operations run smoothly in all property divisions including front gate and retail, food and beverage, maintenance, and operations. The Mod is also responsible for ensuring the safety for all employees and guests as well as handles guest problems and complaints. MOD must be able to make quick informed decisions, administer basic First Aid, ensure all employees follow company policies including dress code, breaks, and cash handling. The MOD will also complete additional duties as assigned by the Assistant General Manager.
Compensation:
This position pays $21/hour to $27/hour with tips. Starting pay is $18.00-$22.00/hour with tips ranging from $3 - $4/hour.
Beyond Payday Perks:
- Annual Pass Membership for family to Iron Mountain Hot Springs as well as Glenwood Caverns Adventure Park
- Free Iron Mountain Hot Springs Pass
- Complimentary Tickets To Give To Others
- Exclusive Team Member Events
- Property Wide Discounts
- Scholarships for Students Enrolled in At Least 12 Credit Hours Per Semester
- Internal Promotions/Career Development Opportunities
- Team Member Recognition and Prizes
Essential Duties, Responsibilities and Qualifications:
- First Aid/CPR certificate. (IMHS will provide training within the first 60 days)
- Lifeguarding Certificate (optional, within first 6 months)
- 3 years previous supervising and training experience required.
- Able to interpret both written & verbal instructions.
- Expert on all IMHS operations and safety procedures.
- Excellent communication and listening abilities.
- Exceptional problem-solving skills with the ability to make quick informed decisions.
- Capable of responding appropriately to emergency or incident situations.
- Courtesy, alertness, a positive attitude and the ability to learn quickly are necessary.
- Complete other tasks or duties as they are assigned by your manager.
- Must be expert with what is offered in different areas of the property, including guest services, mineral pools, retail items, food and drink options, in order to direct our guests.
- Must be familiar with the offerings of our sister property, Glenwood Caverns Adventure Park.
- Must be available to work all shifts, at least one weekend day and holidays.
- Be a team player willing to pitch in when and where you are needed
Job Type: Full-time
Pay: $21.00 - $27.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
Work Location: In person
Salary : $3 - $4
