What are the responsibilities and job description for the Project Manager, Digital Business Unit position at Iron Mountain Inc?
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Project Manager is responsible for the end to end delivery of Digital Solutions for new and existing customers ensuring allocated projects are tracked, managed and implemented in an effective manner, to the required specification and within budget. The Project Manager works directly with customer business and internal Iron Mountain teams to implement business process management solutions. Demonstrating excellent leadership and teamwork is essential to ensure engagement models are followed and all relevant parties are updated on project progress regularly. A key aspect of the role is the effective communication across internal and external boundaries without exception ensuring clarity on workload management, scope, deliverables, activities and timescales. Also required to participate in planning and deployment management of internal departmental efficiency and standards projects as required.
Responsibilities :
Lead IRM customer and internal enterprise Digital Solution implementations that are highly complex and involve multi-service lines. Ensure the project is aligned with contractually approved scope and services
Manage a matrixed project team of project managers and Subject Matter Experts from IRM Sales, Product, IT Infrastructure, Real Estate, HR, IT Security and Finance teams
Act as the primary point of contact for both customer and internal resources in order to provide continuity in messaging regarding scope, schedule, risks and performance or status reporting
Align internal and customer timelines in order to develop and maintain the project-level schedule. Manage ongoing dependencies, conflicting priorities and resource alignment
Develop and manage status reporting, risk and issue logs. Utilize IRM and customer standardized reporting tools to communicate program progress
Educate program team and customer on the IRM program change control process. Manage resource alignment on requirements gathering, identifying overall level of effort, approvals, testing, and implementation
Ensure program RACI and escalation paths are developed and communicated across the program. Properly engage senior leadership as required for issue escalation by providing summarized information and requested resolution steps
Ensure all necessary project documentation is created, updated, and communicated as expected, and properly organized and stored in the shared, centralized project environment
Responsible for formal handover and education to operations / customers for ongoing BAU support
Knowledge skills & education :
Requires 3-5 years of project management experience in a matrix and multi-project environment
Bachelor’s degree in Management or related field preferred or equivalent work experience
PMP Certification
Strong computer skills. Must be proficient with Google Mail, Google Calendar, Google Meet, and have the ability to quickly become proficient with Digital Solution products. (Smartsheet experience preferred)
Ability to quickly understand tools required by customers to use for project management and communications that may not be on the IRM standard platform
Must have clear, executive level, excellent written and verbal communications skills – well targeted based on the level of audience within and outside the organization
Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects
Able to understand basic concepts of a P&L and track it versus the planned business case
Desirable :
Knowledge on technologies and associated methodologies (SDLC).
Experience with imaging tools Kofax Capture, Kofax KTM, Globalscape.
Experience with information management (DMS, ECM, Workflow Automation, BPM, A / P, Intelligent Document Processing, etc.).
Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
2nd language
Special requirements :
National and International travel as required (25%-40% of time).
US Citizenship, living in the United States for the duration of time in position.
Active Public Trust or DOD Clearance is a plus, but not required
LI-Remote
Reasonably expected salary range : $91,100.00 - $121,400.00
Category : Project / Program Management Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition : J0083573
Salary : $91,100 - $121,400
