What are the responsibilities and job description for the Change Manager I Data Center position at Iron Mountain?
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Service Management Change Manager I is part of a team that designs, plans, implements, executes and supports processes and procedures globally for Iron Mountain Data Centers (IMDC). In addition to high quality execution, the focus is on standardizing, optimizing, and reducing costs across IMDC locations. This position will have primary responsibilities spanning Change Management, Escalation Management and Knowledge Management. Assist with the overall Continual Service Improvement (CSI) process. This position needs to have experience with ITIL and / or Six Sigma and can apply process methodology accordingly, in addition to fully understanding the phases of the service lifecycle. This is an exempt position and will participate in an on-call rotation schedule.
Responsibilities :
- Owns the Change Management process – working with all IMDC teams to identify improvement opportunities and ensure end-to-end success of the Change Management process. Apply a structured methodology and lead CAB and other Change Management activities.
- Ownership of creating and curating ServiceNow Knowledge Base articles.
- Responsible for day-to-day production support of the platform and process guidance.
- Work with the Service Management team to develop new ways to overcome challenges.
- Platform SME for all active modules / process / functionality to promote and support internal / external users.
- Responsible for test / validation of system functionality vs. documented SOP functionality.
Requirements and Competencies :
LI-Remote
Reasonably expected salary range : $73,400.00 - $91,800.00
Category : Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Have you got what it takes to succeed The following information should be read carefully by all candidates.
Requisition : J0083128
J-18808-Ljbffr
Salary : $73,400 - $91,800
