What are the responsibilities and job description for the Iron Mountain is hiring: Director of Technical Content Development and Enablemen position at Iron Mountain?
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Director of Technical Content Development and Enablement
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. We create exceptional products and customer experiences.
ABOUT THIS OPPORTUNITY…. (Ability to work Remote)
We are seeking an experienced and visionary Director of Technical Content Development and Enablement to lead the development and execution of innovative enablement strategies for our platform delivery teams, including our Implementation and Professional Services teams. This role also serves our Solution Architects; our top Digital sellers responsible for developing complex solution proposals. This role will be pivotal in ensuring the success of our SaaS & Digitization platforms by equipping teams with the knowledge, tools, and skills required to deliver an excellent customer experience.
As the Director of Technical Content Development and Enablement, you will be responsible for creating a comprehensive enablement program, including training, certification, and continuous learning initiatives. You will also lead efforts to capture and disseminate critical knowledge from engineering teams, build a robust technical documentation repository, and drive transformational change within the organization. This role requires expertise in adult learning strategies, technical documentation, and change management, as well as strong leadership skills to guide a team of technical writers and trainers. In 2025, we are building out a SI partner program; this role will be responsible for creating and executing a partner enablement strategy in addition to other duties.
Key Responsibilities
- Act as a People Leader for the Technical Enablement team
Build and lead a high-performing team of enablement professionals including technical writers, and trainers.
Design and implement a comprehensive technical enablement strategy that includes onboarding, training, and continuous learning programs.
Collaborate closely with SaaS & Digitization platform engineering teams to extract and document critical knowledge.
Address skill gaps and implement strategies to elevate the capabilities of technical teams new to SaaS delivery models.
Qualifications
Proven experience in a leadership role focused on enablement, training, or professional development in a SaaS platform and Digitization technology environment.
Strong executive facilitation skills and experience related to strategy development and problem solving.
Direct work experience as part of a large multinational organization a significant plus.
LI-Remote
Category : Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE .
Requisition : J0083772
J-18808-Ljbffr
