What are the responsibilities and job description for the Medical Receptionist (Full-Time) position at Iron Physical Therapy?
Company: Iron Physical Therapy (www.ironpt.com)
Hours: 40 hours/wk
Job Description
The most important people in our practice are our front staff!
Navigating healthcare can be confusing and overcoming an injury can be challenging, both mentally and physically. Our medical receptionist sets the tone for a patient’s entire experience with us.
We are seeking an individual who can immediately earn our patient's trust with professionalism, compassion, confidence and friendliness. Simply put, delight and wow them!
This is the right opportunity for someone who pays attention to all the details. You must be bright, inquisitive and meticulous about following the processes and systems that give our patients a consistently exceptional experience every time.
We expect everyone on our team to be care about wellness and endorse the power of movement and physical activity.
Skills
- Outstanding phone skills! Our patient’s first interaction with Iron is typically on the phone, so communication must be naturally friendly, energetic, confident and professional on every call!!
- Able to skillfully handle questions and objections.
- Professional presence, including a smile
- High energy to keep up with a busy office and high volume of tasks
- Strong computer skills, including experience with patient/client database. Social media and email marketing experience a plus.
- High level of organization with the ability to keep papers, digital files and desk in order
- Commitment to patient confidentiality and HIPAA compliance
Responsibilities
- Handle phone and in-person communication with new and returning patients
- Verify patient's medical benefits and authorization requirements with insurance companies
- Schedule patient appointments
- Manage and update database with all patient information
- Manage opening and closing procedures
- Participate in marketing efforts including social media and special events
- Support the DPTs on the floor if a PT Aide is unexpectedly absent
- Generate ideas to improve our services or processes
****Previous medical office or sales experience a plus.
Apply Today!!
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About Iron Physical Therapy
We are a physical therapist owned, outpatient orthopedic clinic located in Midland Park and Caldwell, NJ. When we opened Iron Physical Therapy in 2011, we dreamed of creating something radical--highly personalized healthcare. We believed people were as tired of the big box approach as we were. We believed seeing only 1-2 patients per doctor would result in faster pain relief and better outcomes. We believed that athletes (or aspiring athletes) would respond positively to being treated by other athletes. We believed in the human potential to not only Get Better, but Be Better (our motto). We are grateful to be part of a community that has so enthusiastically embraced this philosophy, leading to rapid growth over the last 9 years.
Iron Physical Therapy is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Medical Specialty:
- Physical & Rehabilitation Medicine
Work Location: In person