What are the responsibilities and job description for the Dry Cleaning - Production and Customer Service Representative position at Iron Press Cleaners?
We are seeking a reliable and detail-oriented Dry Cleaning Production and Customer Service Representative to join our team. This dual-role position combines hands-on dry cleaning production tasks with exceptional customer service responsibilities. The ideal candidate will ensure high-quality garment care while providing a friendly and professional experience for our customers.
Key Responsibilities:
Production Duties:
- Sort, inspect, and prepare garments for cleaning, including identifying stains and special care instructions.
- Operate dry cleaning, pressing, and laundry equipment safely and efficiently.
- Perform quality checks on cleaned items to ensure they meet company standards.
- Package finished garments for customer pickup or delivery.
- Maintain a clean and organized work area in compliance with safety guidelines.
Customer Service Duties:
- Greet customers warmly, process drop-offs and pick-ups, and address inquiries with professionalism.
- Explain cleaning processes, pricing, and turnaround times to customers.
- Handle payments, issue receipts, and manage basic transactions using POS systems.
- Resolve customer concerns or complaints promptly and courteously, escalating issues to management when necessary.
- Promote additional services or specials to enhance customer satisfaction and sales.
Qualifications:
- Previous experience in dry cleaning, laundry, or customer service is preferred but not required (training provided).
- Strong attention to detail and ability to follow instructions.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Physical ability to stand for extended periods, lift up to 25 lbs, and handle garment bags.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 70 – 80 per week
Benefits:
- Employee discount
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Midland, TX 79707 (Required)
Ability to Relocate:
- Midland, TX 79707: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $20