What are the responsibilities and job description for the Desktop Support Technician position at Iron Service Global Inc?
Responsibilities:
- Provide onsite and desk side support services to end users.
- Complete incidents and requests within SLA in pressurized environment.
- Build, configure and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environments and video conferencing.
- Support printers, scanners and other peripherals.
Technical skills & Experience required:
- Must have experience of using a Call Logging system.
- Must have good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices, in particular Androids and iPhones
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM.
- Ability to replace defective parts, as identified by CLIENT.
- Excellent hands on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
- Excellent communication are mandatory in English and Local language
Job Types: Full-time, Contract
Pay: $24.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Desktop support: 2 years (Preferred)
- Active Directory: 2 years (Preferred)
- Windows: 2 years (Preferred)
Ability to Commute:
- Jonestown, PA 17038 (Required)
Work Location: In person
Salary : $24 - $28
