What are the responsibilities and job description for the Desktop Support Technician position at Iron Service Global Inc?
- Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, Powerbook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals
- Configure and troubleshoot IOS and Android operating systems, should be able to script with PowerShell
- Problem solving skills, organizational skills, and the ability to exercise sound judgment in any
customer service scenario
- Excellent communication and customer service skills. Excellent teamwork skills
- Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft
Office Suite, Windows Operating Systems, VPN client software, Remote Desktop tools
- Ability to perform root cause analysis and determine appropriate course of action based on result
Competencies
- Accountability: We all strive to be business owners and take appropriate action, controlling our work
and making decisions. We treat the company’s assets as our own, always with our long term
success in mind. We accept personal responsibility to set clear expectations and meet business
objectives, improve our organizational effectiveness and communicate our actions.
- Adaptability: The Company has shown continuous growth, and through this we adapt to new
changes, work situations and responsibilities. We welcome the opportunity to learn new tasks and
accept feedback positively.
- Collaboration: We respect our colleagues and treat everyone as we want to be treated. We have
confidence in each other’s capabilities and intentions. We believe that people work best when
there is a foundation of trust. We work toward a win-win solution as a team across department
lines—doing what is right for all stakeholders.
- Communication: We are courteous to our internal and external contacts. We clearly convey key
messages, recognizing when miscommunication has occurred and acting to correct it.
- Proficiency on Office 365, AV support, ServiceNow, MS Teams, TechSpot/Geksquad, Application / VDI support, & Remote support.
Working Relationships
- Maintain inter-department relationships to resolve reported incidents
- Effectively communicate with extended service providers and IT infrastructure groups
- Develop communication and working relationship with supervisor and colleagues
Physical Demands and Work Environment
- Must be able to lift desktop computers, laptops, monitors, printers and other IT related
equipmen
Job Types: Full-time, Contract
Pay: $23.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Desktop support: 5 years (Required)
- Active Directory: 5 years (Required)
- Windows: 5 years (Required)
- Imaging/Re-imaging: 5 years (Required)
Work Location: In person
Salary : $23 - $26
