Desk Side Support Technician

Key Qualifications
Experienced in Desktop Laptop, troubleshooting
Experienced in installation, configuration and OS troubleshooting
Experienced in Asset Management; Should have experience in application support
Knowledge on iPhone configuration
Should have exposure to basic network troubleshooting
Exposure and understanding of ticketing tool
Understanding of ticketing process incident/service requests
Understanding of SLA and meeting targets
Understanding of Service desk process of logging tickets and allocation
Understanding of Asset/inventory record process, System & Peripherals movements etc
Understanding to coordinate with vendors/principles
Understanding of client management, user response (email/verbal)

Job Responsibilities :
Managing SLAs for its respective sites.
Hands-on experience on ticketing application.
Knowledge of Hardware asset management.
Working on incidents and requests, troubleshooting hardware and software issue.
Experience to Installation and configure operating systems, applications and software/driver updates.
Experience on remote assistance in PC set up, upgrades, troubleshooting.
Hands-on experience on Microsoft excel.
Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
Keeping required documents handy and updated.
Escorting third party engineers at site.
Smart hand request/Hands and feet support for network/printer/firewall activities etc.
Packing and unboxing laptops.
Quality Assurance Testing of laptops
Move equipment between Hub/tech Hub, Goods in and Loading Bay
Disposing equipment
Liaising with site facilities for maintenance of the Hub/tech Hub area
Monthly/weekly Inventory audit
Placing Hardware/accessories orders and managing Threshold stock
Handling Customer service support
Deskside Support calls
Receiving equipment from clients and updating stockroom.
Managing stockroom.
Should have worked in Manufacturing & Production line support from IT Perspective

Soft Skills
Excellent communication and conversation skills
Should have a great customer handling skills.
Able to handle unforeseen situations

Other Skills / Experience

Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site.