What are the responsibilities and job description for the Desk Site Support Technician position at Iron Systems, Inc?
IRON Systems, Inc. is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom, and IoT Infrastructure industries. With regional offices in over 20 countries, IRON Systems serves customers in more than 100 countries around the world. The company is headquartered in Fremont, California, USA.
This is a contract role for a Desk Site Support Technician. The role involves providing on-site technical support in Bedford, MA. Responsibilities include troubleshooting technical issues, providing technical support to end-users, and ensuring seamless communication with customers.
- Strong Communication and Customer Service skills
- Ability to troubleshoot technical issues effectively
- Experience in providing Technical Support
- Analytical Skills
- Excellent problem-solving skills
- Previous experience in a similar role is a plus
- Technical certifications are beneficial
