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Desktop Support L1

Iron Systems, Inc
Jersey, NJ Full Time
POSTED ON 4/6/2025
AVAILABLE BEFORE 5/4/2025
Responsibilities

  • Provide onsite and desk-side support services to end users.
  • Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
  • Complete incidents and requests within SLA in a pressurized environment.
  • Build, configure, and troubleshoot Install the “Gold” image on customer PC and laptop applications and hardware components.
  • Ensure tickets are updated on a daily basis.
  • Support the meeting room environment and video conferencing.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices, such as iPads, iPhones, and Android devices.
  • 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
  • Troubleshooting network and operating system issues.

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