What are the responsibilities and job description for the Desktop Support Specialist position at Iron Systems, Inc?
Title: Desktop Support L2
Location: 26525 North Riverwoods Boulevard,Mettawa,Illinois 60045 (Onsite)
Duration : 12 Months Contract
Job Summary
The Deskside Support Technician will provide comprehensive technical support services to the client’s campus-based personnel. All Deskside Support Technicians are subject to shift changes and travel between sites as required. Looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals.
Responsibilities: (Essential Function):
- Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, Powerbook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals
- Configure and troubleshoot IOS and Android operating systems, should be able to script with PowerShell
- Problem solving skills, organizational skills, and the ability to exercise sound judgment in any
- customer service scenario
- Excellent communication and customer service skills. Excellent teamwork skills
- Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft
- Liaise as necessary interdepartmentally to seek resolutions to all reported issues
- Travel between local offices in order to provide support for meeting and/or trainings
