What are the responsibilities and job description for the IT Infrastructure Field Support position at Iron Systems, Inc?
End User Support Experience
- Three to four (3-4) years’ experience providing IT infrastructure field support, which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements.
- Experience in Auto pilot and In-tunes & Microsoft Azure and SCCM,
- Good customer management skills.
- Good in oral and written communication, able to interact and work with customers at different levels.
- Self-driven and result-oriented.
- Really passionate about the work
- Ability to work with deadlines and complete tasks on time.
- Hands on experience in installing and troubleshooting hardware issues for Laptop, Desktop,Printers and accessories
- Basic knowledge of enterprise LAN, WAN, server setups, and concepts. Ability to perform
- smart and physical assistance activity under instruction, at sites.
- Ability to lift or move computer equipment weighing up to 50Lbs.
- Conference room A/V equipment assistance & troubleshooting
- Basic VOIP phone configuration & troubleshooting
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
- Skilled in desk side support for Installing and troubleshooting Operating Systems (Win 7/ Win10 / MAC / Linux)
- Experience with anti-spyware and Anti-virus software.
- Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
- Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word,
- PowerPoint, Teams, Skype, OneDrive)
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- Basic understanding, mail configuration and troubleshooting of Mobile Device
- Management system ( Airwatch / Xenmobile / Mobile iron etc),
- Basic understanding on Data backups,
- Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
- Basic configuration & troubleshooting of Apple machines /mobile devices
- Contribution towards creating KB article
- Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
- Knowledge and experience on Service requests and incident management process,
- Preferably with an associate’s degree in electronics and CompTIA A certification.
- Knowledge and experience of ticketing tools (ServiceNow, Remedy etc.),
