Break/Fix Technician

Job Title: Fiber Break Fix Field Service Technician || L2 Support
Job Location: Council Bluff , IA

Job Title: Break-Fix Technician

Job Responsibilities:

• Support field dispatch team in replacing Cameras AOS shelf sensors Gates and POS troubleshooting.
• Work to be performed mainly in a retail setting after hours and on weekends.
• Tech is required to update the customers’ ticketing system in real time and escalate as needed.
• Tech to be proficient in following run books and SOP’s and working independently.
• Updating and recording of activities in relevant IT Ticket management system, coordinating and agreeing attendance time and date with key stakeholders.
• Labelling, patching, and asset tagging activities, perform installation as needed either through physical or network medium.
• Follow specific task instructions and provision necessary reporting as necessary and support either through phone, remote tools, or in person onsite.
• Conduct failure analysis, perform functional testing of entire system/Identify failed Component, planned maintenance or circuit migration support.
• Power cycling, running diagnostics commands, conducting whole unit replacement.
• Replacing defective components, assisting with fault diagnosis and investigation.
• Replacing faulty cables.
• Rebooting routers, servers, or other equipment and maintenance
• Providing loop-back cables to test circuits remotely, re-seating or replacing components or cables.

Technical Skills-

• Good understanding of Low voltage & IT principles such as networks, hardware, ITIL methodology
• Tech should have POS and telecom experience.
• Technician should be proficient in windows and Office applications.
• Infrastructure (Data center and network) hardware architecture as to understand the procedure shared by L2 teams during troubleshooting,
• Understanding of current and legacy hardware Infrastructure platforms.
• Data/Fiber/Copper cable installation, maintaining both wired and wireless networks.
• Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, rack, and stack of the equipment/cable.
• Hands-on experience in IMAC and break-fix activities related to infrastructure environment.
• Ability to identify defective spares and replace them with provided good spares as instructed and by physical observations.
• Best practices control and monitoring of server infrastructure, familiarity with backup and recovery software and methodologies.

Job Type: Temporary

Pay: $55.71 - $60.00 per hour

Expected hours: 3 per week

Schedule:

• On call

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Council Bluffs, IA 51501 (Required)

Ability to Relocate:

• Council Bluffs, IA 51501: Relocate before starting work (Required)

Work Location: In person

Salary : $56 - $60