Position Summary

Essential Functions

• Accomplish department and organization goals by accepting ownership in understanding our product lines and familiarizing yourself with each product's function and purpose. You are required to confidently consult our customers and upsell our customers to the most compatible products. To have success in this role, it requires an upfront studious commitment to watch, read and learn.
• Demonstrate a continuously improving comprehension and interpretation of technical requirements, and customer parameters, and an ability to provide technical information that builds customer trust with our company. Listen attentively to customer questions and provide answers that are knowledgeable and insightful to encourage product fit and sales.
• Generate revenue by soliciting and obtaining orders and developing accounts. Close new accounts by answering telephone, live chat, cold calls, CRM follow-ups, and e-mail inquiries. Accurately enter customer information into databases as updates are received.
• Meet or exceed Lead & Deal creation and conversion KPI’s and demonstrate a positive attitude to continuous performance and work quality improvements.
• Work with your team members to facilitate calls, manage workflows, and minimize hold times throughout the sales process.
• Route qualified opportunities to the appropriate channels for further development and closure.
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions.
• Maintain a special focus on managing company drop ship PO's by ensuring lead times and information are regularly and accurately updated in the CRM, Dashboard or other.
• Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information, and explanations, and preparing quotes. Utilize the system, data, and existing knowledge of our customers.
• Finalize orders to meet customer timelines by issuing them on time, communicating expected delivery dates, and explaining stock-outs. Manage customer expectations on long lead times.
• Develop accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Keep large value accounts happy.
• Ensure 24 hour response time from initial contact for all new leads and aim to remarkably beat this goal daily.
• Maintain and improve quality results by following company standards and recommending improved policy and procedures to management.
• Update job knowledge by studying new product descriptions and participating in educational opportunities whenever necessary.
• Work closely with customer service and related departments to ensure customer issues are effectively and promptly resolved for all customers who purchased from you, and who’s accounts are assigned to you.
• Participate in weekly meetings to discuss benchmarks and personal or team goals for the upcoming week. Report your performance outlook honestly and demonstrate professional accountability.

Required Skills

• Product knowledge
• Communication
• Active listening
• Rapport-building
• Time-management
• Organizational
• Problem-solving

Benefits

• 401(k) matching
• Health, Dental, Vision insurance
• Paid time off

• Life insurance
• Employee assistance program
• Tuition reimbursement

Other

• Schedule is Monday – Friday
• Supplemental Pay – Commission pay
• Work location - Remote