Account Coordinator - Print Production

The Account Coordinator - Print Production will rely on their print production experience and knowledge to understand the print production requirements of each job and to manage the end-to-end print production process. The Account Coordinator’s ability to manage print production projects, build customer relationships, and deliver exceptional service is key to Ironmark’s success and growth. 

 Responsibilities

• Manage the end-to-end print production process, from project initiation to delivery, providing updates to the relevant sales team member and, in some instances, to the client.
• Collaborate with Sales Team members and clients to gather project specifications.
• Review all materials from electronic media to laser and color match proofs, making sure these meet necessary requirements to produce a quality final print product.
• Review the specifications/information in the estimate, the customer’s file(s), and the customer’s instructions, to ensure that all information matches and is correct. If the information/specs do not match, contact the Sales Team member and/or the Estimator to clarify and resolve so that all information matches and is accurate.
• Accurately enter orders into organizational information systems in accordance with established Customer Service and Estimating Department processes.
• Collaborate with production departments to efficiently and accurately move print projects through departments, answering inquiries and resolving job-specific issues resulting in the completion of the order to the customer’s satisfaction. Identify and troubleshoot any problems, maintaining the project schedule and ensuring the cost-effectiveness of the final, delivered product.
• Monitor and update key date information in organizational systems, including promise date, proof-in date, and proof-out date.
• Properly communicate Mail specifications and data file(s) for print projects.
• Create purchase orders, coordinating with vendors to provide the correct specifications, to ensure that schedules are met, and to resolve any issues. Communicate and obtain customer approvals when needed.
• Establish customer inventory for print products, assigning inventory ids for items that will be used for online stores, mailings, and other customer needs. Subsequently monitor inventory levels.
• Maintain strong relationships with customers, departments, and vendors.
• Work closely with internal and external partners to ensure all client requests are completed in a timely manner
• End-to-end account ownership from initiation to managing budget, timeline and deliverables
• Manage the team status reports and update them on a regular basis

Qualifications

• Preferred Experience: 3 years of experience in the print industry or combination of experience and training.
• Excellent knowledge of printing processes and equipment, press specifications and capabilities to produce digital and offset printing.
• Strong knowledge of specifications for paper and inks needed to produce all quality levels of printing.
• Comfort with technology and ability to quickly become proficient in organizational software used to input and track sales orders.
• Ability to effectively manage multiple projects simultaneously and thrive under tight deadlines.
• Excellent interpersonal and communication skills.
• Ability to communicate effectively to negotiate with customers/vendors.
• Strong math, organizational, project management, and planning skills.
• Detail-oriented with strong problem-solving skills, able to use Ironmark resources to their fullest.
• Possesses a positive customer-orientation and an ability to adapt/respond to different types of personalities.

Benefits: Medical/Dental/Vision, Supplemental Insurance (including Pet Insurance), 401(k), Paid Time Off, Employee Assistance Program, Employee Referral Bonus

EEO Statement: Ironmark provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.