What are the responsibilities and job description for the Client Service Manager Position position at IronRoad?
IronRoad is conducting a confidential search for our Cincinnati, Ohio client. We are sourcing for a Client Service Manager. We are looking for someone with a GREAT VIBE that works in the commercial real estate space, loves taking care of clients, vendors and internal staff. We are looking for a multi-tasking problem solver that doesn't get rattled in a fast-paced environment and has a passion for taking care of others.
The Client Service Manager is responsible for Help Desk and Administrative Support coordination and communication with clients of all properties, maintenance staff and third-party contractors as needed to complete any work requests in a timely and efficient manner. A strong Client Service Manager will be people-oriented, self-motivated and passionate about providing exceptional services in every way. They will have experience with the help desk and administrative support of maintenance staff. They will have the ability to read and comprehend general business instructions, short correspondence, and memos as well as the ability to effectively present information in one-on-one or small group situations. A successful Client Service Manager will pay strong attention to detail and the ability to complete job duties with a high degree of accuracy. They will be self-disciplined and capable of identifying and completing critical tasks independently, with minimal supervision. In addition, they will have highly developed written and verbal communication skills, proven interpersonal skills with experience providing complex administrative support in a high-profile environment with tact and diplomacy all while maintaining standards of professionalism for the organization in the areas of confidentiality, teamwork, timely and effective communications, enforcement of company policies, and standards of customer service.
Attendance :
Regular attendance is required during normal working hours. Work beyond 40 hours per week may be needed. Required to work in the Cincinnati office 3 days / week and the Dayton office 2 days / week . These days may change as schedules require. Important to note that you will always be on site working in one of our clients' offices.
Qualifications & Experience :
- College degree preferred
- Two years' related experience and / or training; or equivalent combination of education and experience
- Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook - Our client is launching AppFolio a property management software 1 / 1 / 25. Any experience with AppFolio is a plus
- Good written and verbal communication skills
Tasks :
Administrative Support :
Knowledge :
Skills :
Problem-Solving Skills
Reasoning Skills :
Social Skills :
Systems Skills
Physical Demands and Work Environment :
The physical demands and work environmental characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Physical demands : While performing the duties of this job, the team member is required to sit; walk; stand for up to seven (7) hours at a time; use hands to handle objects; reach with hands and arms; balance, stop, talk and hear. The team member must occasionally lift and / or move up to 30 pounds. Specific vision abilities required by the job include vision and ability to read documents. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, the team member is exposed to a noise level that is usually minimal to moderate.
Equal Employment Opportunity : All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, or gender identity.
General Information :
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Our client reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Our client may require an employee to perform duties outside his / her normal description.
