What are the responsibilities and job description for the IT Technician position at Ironsmith Fire, LLC?
About Ironsmith Fire, Llc
Our mission is to lead the fire protection industry by honoring craftsmanship, saving lives and property, and providing peace of mind to our customers. We work with general contractors, business owners, property developers, engineers, and many other types of clients to provide life- saving fire protection systems. Our core values are the backbone of our business and guide everything we do, including the hiring process. These core values are Effective Communication, Results-Driven, Disciplined, Professional, and Trustworthiness.
Position Summary
The IT Technician at Ironsmith Fire is responsible for ensuring that all technology-related systems, devices, and platforms function efficiently to support the company's operations. This position plays a crucial role in onboarding new employees by setting up their devices, managing IT infrastructure, troubleshooting hardware and software issues, and ensuring seamless communication through telephone and internet services. The IT Technician will work closely with all departments to maintain technological reliability and security, ensuring team members have the tools they need to perform their jobs effectively. This role may require occasional travel to remote offices as needed.
Objectives
At Ironsmith Fire, we're dedicated to fostering an inclusive workplace where everyone feels valued and respected. We actively encourage applications from diverse backgrounds and believe that embracing differences enhances our team's creativity and effectiveness. Regardless of race, gender, age, religion, or other characteristics, we welcome all to join us in creating a culture where everyone can thrive.
Featured Benefits
Our mission is to lead the fire protection industry by honoring craftsmanship, saving lives and property, and providing peace of mind to our customers. We work with general contractors, business owners, property developers, engineers, and many other types of clients to provide life- saving fire protection systems. Our core values are the backbone of our business and guide everything we do, including the hiring process. These core values are Effective Communication, Results-Driven, Disciplined, Professional, and Trustworthiness.
Position Summary
The IT Technician at Ironsmith Fire is responsible for ensuring that all technology-related systems, devices, and platforms function efficiently to support the company's operations. This position plays a crucial role in onboarding new employees by setting up their devices, managing IT infrastructure, troubleshooting hardware and software issues, and ensuring seamless communication through telephone and internet services. The IT Technician will work closely with all departments to maintain technological reliability and security, ensuring team members have the tools they need to perform their jobs effectively. This role may require occasional travel to remote offices as needed.
Objectives
- Onboarding Support: Set up and configure company devices (computers, phones, iPads, software access) for new hires.
- Technology Management: Maintain and manage technology platforms, including company software, cloud systems, and network infrastructure.
- Troubleshooting & Support: Address and resolve team member IT issues, including hardware, software, and connectivity problems.
- Communication Systems Oversight: Manage the company's telephone system and internet services to ensure optimal performance.
- Security & Compliance: Ensure company devices and systems comply with cybersecurity best practices, including software updates, security patches, and user access controls.
- IT Inventory & Procurement: Maintain an up-to-date inventory of IT assets and coordinate purchases of new equipment when necessary.
- Documentation: Create and maintain detailed documentation of IT processes, configurations, and support procedures.
- System Integration and API Management: Understand and implement API technologies to enable communication between systems and improve workflow efficiency.
- User Training: Provide training and resources to team members on best practices for using company technology and software.
- User Access & System Management: Manage user accounts, permissions, and security settings in company software, email, and cloud platforms, ensuring employees have appropriate access levels while maintaining data security.
- Standardization of Company Brand: Ensure that all team members' digital communications, including email signatures, letter templates, and external correspondence, follow a unified company format and branding guidelines.
- Video Conferencing & Recording Equipment: Set up, maintain, and troubleshoot video conferencing systems and recording equipment for internal meetings, training sessions, and external client presentations.
- Vendor Management: Coordinate with external vendors for specialized IT services, equipment procurement, and support as needed.
- Remote Office Support: Travel to remote offices to provide on-site IT support and ensure technology systems are functioning effectively.
- Technical Expertise: Strong knowledge of Windows and Mac operating systems, network troubleshooting, software installations, and cybersecurity best practices.
- API and System Integration Understanding: Ability to work with APIs and automation tools to integrate company systems for seamless data flow and communication.
- Problem-Solving: Ability to diagnose and resolve technical issues quickly and effectively.
- Communication and Branding Awareness: Ensures all digital correspondence maintains a consistent and professional company brand image across email, document templates, and presentations.
- User Management and Security: Proactively manages user roles, permissions, and data access to protect company information while ensuring employees can perform their roles efficiently.
- Attention to Detail: Ensures accuracy in configurations, troubleshooting, and IT documentation.
- Time Management: Ability to prioritize tasks effectively, handling multiple requests and projects simultaneously.
- Customer Service Orientation: Approaches team members' IT issues with patience, professionalism, and a helpful attitude.
- Adaptability: Willingness to travel to remote offices and adjust to varying work environments as needed.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not required).
- 2 years of experience in IT support, help desk, or system administration roles.
- Experience with Microsoft 365, Google Workspace, VPNs, and remote desktop support.
- Familiarity with VoIP phone systems, network routers, firewalls, and IT security principles.
- Experience in the construction or contracting industry is a plus.
- There is always a place at Ironsmith Fire for people that care!!!***
- Ability to lift and move IT equipment up to 50 lbs.
- Ability to sit, stand, and move between office locations for extended periods.
- Manual dexterity to install and configure hardware devices.
- Willingness and ability to travel to remote offices as needed.
At Ironsmith Fire, we're dedicated to fostering an inclusive workplace where everyone feels valued and respected. We actively encourage applications from diverse backgrounds and believe that embracing differences enhances our team's creativity and effectiveness. Regardless of race, gender, age, religion, or other characteristics, we welcome all to join us in creating a culture where everyone can thrive.
Featured Benefits
- Employee Paid Medical Insurance
- Health Savings Account
- 401(k) tax-advantaged retirement plan
- Profit-Sharing Plan
- Company Provided Life Insurance
