What are the responsibilities and job description for the Move In and Move Out Coordinator position at Ironstate Properties?
The Move-In and Move-Out Coordinator oversees the entire onboarding process, from initial planning for new residents to conducting follow-ups post-move, ensuring a seamless move-in and move-out experience.
This is a full-time position.
Rate: $28.50 - $30.50/hour
Schedule: Must be available to work five days per week, including occasional or regular weekend shifts, as scheduled
Primary responsibilities include but are not limited to:
- Ensure apartments are ready for Resident move-in, coordinate with Maintenance and conduct new move-in walk-throughs with the new resident(s)
- Coordinate all arrangements for Resident move in’s and move out’s, notifications, acquire proper authorizations and collect certificate of insurance as necessary.
- Address all service issues, concerns and/or complaints related to maintenance.
- Manage the elevator reservation.
- Send weekly “move in announcements” to the team.
- Provide Residents with all necessary documentation, keys, and system access prior to the move in inspection.
- Place the move in gift in the apartment the day prior to move in
- Walk the apartment 3-4 days prior to note areas that still need to be addressed by the maintenance team. Create service tickets as necessary.
- Assist management in building positive relations with Residents.
- Follow-up with Residents after the initial move-in to discuss the experience.
Requirements:
- 1-2 years’ experience in guest services, property management, hospitality, or related professional area
- Excellent verbal, written and interpersonal communication skills.
- Attention to detail.
- Proficiency with Microsoft Office, Yardi is a plus.
- Problem-solving experience is a plus.
What we offer to you available (upon eligibility):
- 20 PTO days annually, which includes vacation and sick time.
- 401(k) plan company match
- Medical, dental and vision coverage
- Mental health support available through Ginger
- Tuition reimbursement
- Employee referral incentive for successful hires
US Work Authorization is required.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Salary : $29 - $31