Full-time Medical Receptionist

The Front Desk Receptionist serves as a key member of the Care Team, acting as the first point of contact for patients and creating a welcoming and supportive environment. This position is responsible for handling a high volume of incoming calls and patient interactions. The ideal candidate excels in customer service, communicates with warmth and professionalism, and is skilled at turning challenging interactions into positive experiences. This role is vital in fostering positive patient relations and directly contributes to Ironwood Family Practice’s mission of compassion, respect, and partnership in achieving high-quality healthcare through education and empowerment.

Key Responsibilities:

· Patient Interaction & Customer Service: Greet all patients with a warm smile, ensuring a professional and friendly demeanor during every interaction. Provide exceptional customer service, addressing patient concerns or complaints with empathy and professionalism to enhance their experience.

· Phone Management: Answer incoming calls promptly and professionally, making every caller feel valued. Accurately and efficiently route calls to the appropriate team member or department.

· Patient Check-In & Check-Out: Welcome patients upon arrival and guide them through the check-in process, ensuring all necessary information and documentation is collected, such as scanning and adding insurance cards, driver’s licenses, and other required forms. Serve as the point of contact during patient check-out, ensuring all necessary follow-up appointments are scheduled. Convey referral information as needed and verify the completion of all paperwork and payments.

· Outgoing Calls & Appointment Management: Manage all outgoing calls for assigned providers, including appointment confirmations and rescheduling as necessary. Contact new patients to welcome them and provide relevant information about their first visit.

· Preventive Care Outreach: Support the clinic’s efforts to promote preventive care by preparing and sending reminders for annual exams and well-child visits for assigned providers. Each front desk coordinator will be assigned a specific provider and will be responsible for reviewing that provider’s schedule to ensure accuracy and identify opportunities for outreach, along with preparing and sending reminders as outlined above.

About Ironwood Family Practice: Ironwood Family Practice is dedicated to providing exceptional healthcare services to our community. Our team values honor, education, adaptability, respect, and teamwork, and we are committed to fostering a positive and professional environment for both our staff and patients. Our mission is to treat each other and our patients with compassion and respect. By partnering with our patients, we achieve high-quality healthcare through education and empowerment.

Qualifications:

• High school diploma or equivalent required; additional education or certifications in healthcare administration is a plus.
• Prior experience in a call center, customer service, or healthcare setting is preferred.
• Excellent verbal and written communication skills.
• Proficient with technology, including phone systems, live chat platforms, and EHR software.
• Strong organizational skills and attention to detail.
• Ability to handle challenging situations with empathy and professionalism.
• Commitment to Ironwood Family Practice’s core values: Honor, Education, Adaptability, Respect, and Teamwork.
• Knowledge of and commitment to HIPAA compliance.
• This description outlines the fundamental expectations for fulfilling the role's requirements. However, responsibilities, knowledge, skills, abilities, and working conditions may be adjusted as the needs of the organization evolve.

This is a Monday-Friday 8:00-5:00 PM position with full benefits. Must be able to pass a background check and drug test. Salary will depend on experience. For consideration please submit a resume and cover letter in a .PDF or .DOC format.

PAY DEPENDANT UPON EXPERIENCE

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person

Salary : $17 - $20