What are the responsibilities and job description for the Dual Guest Services Supervisor - Hotel Goodwin & Ironworks Hotel position at Ironworks Hotel-Beloit?
Description
STEP INTO THE BIG LEAGUES
Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.
HOTEL GOODWIN
A chic, classic hotel inspired by the 19th century Goodwin House, Hotel Goodwin is an impeccable mixture of history and modern luxury. We’re a distinctive hotel with a refined signature edge that celebrates the individual style of our guest while offering truly genuine service…with the right amount of the unexpected.
IRONWORKS HOTEL
The Ironworks Hotel is a luxury boutique hotel located on the banks of the Rock River in downtown Beloit. The hotel is home to one of the area's best restaurants, Merrill and Houston's Steak Joint, and is within walking distance of many other area attractions and night life. It’s a place for people to work hard, play hard, and come together.
PERKS OF THE JOB
We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.
YOUR ROLE IN CREATING GERONIMOMENTS
In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.
As the Dual Guest Services Supervisor, you are directly responsible for day-to-day operations of housekeeping department. Responsible for assigning daily tasks to housekeepers, upkeep of laundry, inspection of guest rooms and public areas, reading and restocking of minibars, monthly inventory and ordering of supplies. Overall cleanliness of the property is the responsibility of the housekeeping department.
WHAT YOUR DAY WILL LOOK LIKE
- Ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied.
- Responsible for guest service enrichment and recovery.
- Responsible for maintaining positive relationships with repeat guests and all corporate accounts.
- Assist with conducting inspections of the hotel property to ensure cleanliness and maintenance standards are met.
- Responsible for ordering and maintaining office supplies.
- Always maintain a neat and clean professional appearance.
- Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied.
- Creation of Training Programs
- Maintaining the companies progressive discipline program and organized associate files in conjunction with Human Resources.
- Maintaining all reservations to maximize bookings and revenue in accordance with hotel standards.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
- Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.
GHG24
Requirements
WHAT IT TAKES TO SUCCEED
Education
- High School Diploma or equivalent
Experience and/or Training
- Minimum 1 year hotel experience required
Technology/Equipment
- Computer skills including Microsoft Office
YOU’LL STAND OUT IF YOU BRING
Education
- College degree preferred
Experience and/or Training
- Supervisor experience preferred
Technology/Equipment
- Knowledge of Opera PMS preferred
MANDATORY REQUIREMENT
- U.S. Work Authorization (required).
JOIN A TEAM THAT MAKES AN IMPRESSION
At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.