What are the responsibilities and job description for the Patient Account Representative - Clinics position at Iroquois Memorial Hospital & Resident Home?
What does it mean to be a team member at Iroquois Memorial Hospital? It means that the patient is truly at the center of everything we do. It means that the quest for excellence is not just a goal, but a given. It means building an environment where our providers and our employees can deliver the best in healthcare. It also means that each employee or volunteer is vital to the healing process, because we can only achieve the extraordinary together.
IMH offers competitive compensation, a comprehensive benefits package, and great work environment. If this sounds like a role that might be a good fit for you, please apply today and let’s talk more about this opportunity.
Job Title: Patient Account Representative
Department: Clinics
Status: PRN
Schedule: Variable, Monday-Friday
Summary/Objective
The Patient Account Representative is responsible for the customer service between the clinic and the patient.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Schedules patients for appointments.
- Greets patients and completes registration, confirms insurance eligibility and gathers paperwork necessary to ensure the clinic can bill for services.
- Communicates with patients in person and over the phone to ensure that their requests are recorded and transferred to the appropriate clinic staff, billing staff or administrative staff to handle.
- Sort incoming mail and faxes to appropriate staff.
- Collaborates with other clinic staff, clinic coordinator and Director on process improvements and policy changes.
- Attends monthly meetings and takes an active role in meetings to ensure our patients get the best care.
- Prepares cash for transfer to the Central Billing Office.
- Familiarizes self with Rural Health Manual and follows policies and procedures of IMH.
- Maintains patient confidence and protects operations by keeping information confidential.
- Other duties as assigned.
Education/Experience Requirements
- Proficient typist with computer skills.
- Proven Customer Service skills.
- Previous Medical Experience preferred
Benefits
- 401K
- Paid Time Off
Iroquois Memorial Hospital is a 25 bed hospital located in Watseka, Illinois. The hospital facility is comprised of clinical and diagnostic services which are dedicated to providing high quality health care services to the community. These services include but are not limited to an Emergency Room, full service OR suites, an inpatient care unit, therapy services, advanced medical imaging, Home Health, and Hospice Care. The hospital operates rural health clinics in Watseka, IL, Gilman, IL, Milford, IL, Saint Anne, IL and Kentland, IN. The hospital also operates a skilled nursing facility, Iroquois Resident Home, which is attached to the hospital property.
