What are the responsibilities and job description for the Customer Experience Manager for Top School Photography Company position at Irvin Simon Photographers?
Are you someone who :
Is an experienced Customer Service professional?
Has a friendly, positive and outgoing personality?
Wants to work for a growing, friendly and flexible company?
We are hiring an outstanding Customer Experience Manager with the mission of taking great care of our School Clients. In this position you will be the primary point of contact with School Clients, responsible for coordinating the details for a successful Picture Day. Your mission is to promote customer loyalty, satisfaction, repeat business, and increased sales. Must be passionate about ensuring our customers have a remarkable experience. Can lead to a management position.
Who we are :
Irvin Simon Photographers is the industry leader in school photography and yearbook publishing in the NY Metro Area since 1946. We are family owned and operated. Located in Elmont, NY, our office is easily accessible from Nassau or Queens. Picture Day is our favorite day!
We've been capturing beautiful portraits of students for over 75 years. We have earned the trust of hundreds of schools who count on us every year to provide a smooth, fun, and professional Picture Day experience for the school, parents, teachers and students.
We provide the highest quality, competitively priced products and services for schools in the Greater New York / New Jersey area providing students and parents with the best experience and the best results in school pictures, yearbooks, and more.
We know what it takes to make a fun and easy picture day experience, offering the highest level of service in the industry with photographers who have typically been with the company for 10 years or more.
About the position :
Coordinate the picture day experience from start to finish - to be sure that Picture Day goes smoothly.
Be primary point of contact for the School Client
Manage Picture Day Experience for the Client including
Scheduling Dates
Communicate with account contact to confirm the details of upcoming scheduled events.
All Customer Communication
Resolve Customer Issues
Escalate Hot Issues to Manager
Gather pre-picture day information from accounts via company software program and confirmation calls.
Create Photographer Job Sheet
Create and Send new Agreement
Manage and track all work in Saleforce
Be responsive and helpful to the client to be sure they feel very well taken care of.
Rebook the client so they are signed up to work with us again next year.
Take initiative to resolve customer experience issues, in a customer-focused manner.
No travel is required. This is not a sales job.
Reports Directly to Client Services Manager
Desired Experience, Skills and Professional Philosophy in the Candidate
3 Years Client Services Experience.
Positive, up beat personality.
Excellent verbal, written, listening and interpersonal skills.
Ability to exercise good judgment.
High level of social intelligence.
A Culture That Promotes Success and Happiness
Preserving a culture that has always stressed improvement, success and personal happiness is very important to Irvin Simon. We owe much of our success to a few core beliefs :
Improvement is an ongoing process.
Employees should work in unison as a team.
Fun should be an important ingredient of a work day.
Members of the company should communicate with one another in an honest, open-minded manner.
Compensation, Benefits and All That Jazz
Having employees who are financially well-off and have the opportunity to create wealth for themselves over the years is of the utmost priority. The compensation package is comprehensive and includes :
Highly Competitive Salary
Medical and Health Benefits with Top Rated Plan
401K Retirement Program, with Match
Paid Holidays
Generous Paid Time Off / Vacation
Profit Sharing
Friendly, casual environment
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