Help Desk Technician L3

Help Desk Technician Level III

Our client is seeking a skilled and resourceful Level III Helpdesk Technician who s ready to roll up their sleeves and be the go-to escalation expert for internal IT operations. If you thrive in fast-paced environments, enjoy solving complex technical puzzles, and want to work closely with cloud, infrastructure, and software teams, this is the role for you. With a growing workload and over 200 end users across the U.S., your expertise will be critical in keeping systems running smoothly and users supported.

• Location: Onsite in Long Beach, CA
• Compensation: This job is expected to pay about $26-30/hour
• Duration: 3 Month Contract
• No Visa Sponsorship Available for this role

What You ll Do:

• Resolve complex technical issues escalated from Tier I/II teams, with a focus on endpoints, accounts, and enterprise applications
• Provide advanced support for Microsoft 365 services including Intune, SharePoint, Teams, and Defender
• Collaborate with infrastructure and cloud teams to maintain Microsoft Purview, Entra ID, and Conditional Access configurations
• Troubleshoot engineering applications and license servers such as Siemens Teamcenter, NX, FlexLM, and Sentinel
• Deliver onsite and remote support while proactively monitoring alerts and managing service desk tickets effectively

What Gets You the Job:

• Strong hands-on experience with Microsoft 365 administration and support
• Prior experience supporting engineering applications (e.g., Teamcenter, NX) highly preferred
• Proficiency with endpoint configuration, imaging, and remote access technologies
• Excellent problem-solving skills and a customer-focused approach to technical support
• Experience supporting distributed teams in a service desk environment with documentation best practices

If you're a tech-savvy problem solver who thrives in a high-volume support environment, we d love to hear from you. Apply now to bring your expertise to a team that values proactive support and continuous improvement.

If we are still actively screening for this role, our AI Recruiter, Avery will email you to schedule a virtual meeting to learn more about your background.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.