IT Support Administrator (Level 2)

IT Support Administrator

We are seeking an IT Support Specialist for one of our growing clients in the Houston area. As part of a highly collaborative IT team, you will provide onsite and remote support to a large workforce, ensuring smooth IT operations in a fast-paced environment.

• Location: Hayward, CA (Onsite M-F)
• Contract Duration: 12 Months (Potential to extend)
• Compensation: This job expects to pay about $30-35/hr W2 plus benefits.
• No Visa Sponsorship Available for this role

What You ll Do:

• Provide on-site and remote IT support for employees across multiple locations.
• Troubleshoot and resolve hardware, software, and network issues via phone, chat, and email.
• Ensure enterprise desktop and hardware systems operate efficiently and at optimal performance.
• Diagnose and resolve complex IT issues, escalating as needed to appropriate teams.
• Serve as the technical liaison for users, resolving desktop computing issues and providing guidance.
• Contact vendors and carrier support to resolve outages and system failures.
• Document incidents, resolutions, and procedures in the service desk knowledge base.
• Provide end-user training on hardware, software, and IT best practices.

What Gets You the Job:

• 3-5 years of IT Helpdesk/Desktop Support experience in an enterprise environment.
• Experience supporting end users and IT teams in enterprise environments.
• Strong understanding of hardware life cycle management, change management, and incident management.
• Proficiency in troubleshooting Windows environments, remote support tools, and ticketing systems.
• Expertise in the Microsoft technology stack, including:
  
  
  
  • DNS and DHCP
  • Active Directory & Entra ID
  • Microsoft 365 Admin, Intune Admin, SharePoint Admin, Teams Admin, Exchange Admin
  • Group Policy Objects (GPOs) and Patch Management tools
  • Intune experience is required for device and application management.
  
  

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders bringing you opportunity coupled with personal growth, and professional development! Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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