IT Support Analyst (L2)

IT Support Role (L2)

Our client is seeking a sharp, solutions-focused IT professional who knows their way around servers, systems, and support escalations. If you're the person teammates turn to when the issue is really tricky, and you enjoy solving complex technical problems with confidence and clarity, this opportunity was made for you. Step into a high-impact role where your troubleshooting expertise and systems knowledge won t just be valued they ll be essential.

• Location: Scottsdale, AZ
• Compensation: $30-35/hour
• No Visa Sponsorship Available for this role

What You ll Do:

• Provide advanced troubleshooting and escalation support across a Microsoft-based environment.
• Resolve complex server, AD, DNS, and IIS-related issues with precision and urgency.
• Support and maintain Windows operating systems, including patching and performance tuning.
• Work within ServiceNow to document, escalate, and track incidents and resolutions.
• Collaborate with cross-functional teams to resolve infrastructure-related service disruptions.

What Gets You the Job:

• Strong troubleshooting experience with servers, Active Directory, DNS, and IIS.
• Deep knowledge of Windows operating systems and Microsoft technologies.
• Proficiency in using ServiceNow or a similar ITSM tool for ticketing and escalation.
• Ability to identify root causes and implement permanent fixes in high-pressure scenarios.
• A proactive, collaborative mindset with strong documentation and communication skills.

Ready to put your technical skills to work where they ll make a difference every day? Apply now and become the go-to expert behind reliable systems and satisfied users.

If we are still actively screening for this role, our AI Recruiter, Avery will email you to schedule a virtual meeting to learn more about your background.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.