What are the responsibilities and job description for the Sr. IT Service Operations Engineer / Team Lead coordinator position at Irvine Technology Corporation?
Job Description
Job Description
Senior Technical Support Engineer
We are seeking a sharp, technically inclined Level 2 / 3 Technical Support Engineer to join our client’s Irvine office. The company is a global leader in shared communications infrastructure shaping smart cities, next-generation networks, and connected experiences for transit, venues, and enterprises worldwide.
You will be the senior technical resource onsite, supporting up to 100 users locally and up to 1000 globally. This is a great opportunity for a candidate with strong technical, process and organizational skills, looking for a step-up role in a fast-paced, dynamic environment.
Location : Irvine, CA (onsite 2-4 days per week)
This full-time job is expected to pay about $75-85k annually benefits
What You Will Do :
- Resolve escalated technical issues from Level 1 Help Desk, primarily focused on Microsoft Ecosystem (Azure, O365, Windows, AutoPilot).
- Provide onsite support in NYC (Mon-Thurs), managing hardware, software, and networking for up to 100 local users.
- Collaborate with global teams to support users worldwide, ensuring high-quality technical assistance.
- Troubleshoot and resolve issues in Azure Active Directory and related systems.
- Assist with the deployment and management of desktops, laptops, and mobile devices.
- Manage service tickets, ensuring adherence to ITIL-based service levels.
- Identify opportunities for continuous service improvement and automation.
What Gets You The Job :
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Salary : $75,000 - $85,000
