What are the responsibilities and job description for the IT Support Technician position at Irving Materials?
Job Description
Provide technical assistance and support related to computer systems, hardware, or software. Respond to queries, isolate problems, and determine and implement solutions.
Key Responsibilities:
- Provide technical support for hardware and software issues encountered by end-users.
- First line of contact for IT issues that come via the ticket system or phone system.
- Manage the configuration and installation of computer systems.
- Diagnose and troubleshoot technical issues, including account setup and network issues.
- Install, modify, and repair computer hardware and software.
- Familiarity with Active Directory, Google Workspace, OKTA and Office 365
- Resolve technical problems with networks and other systems.
- Setup and deploy IT equipment including laptops, desktops, tablets/mobile devices, printers, etc.
- Follow up with end-users to ensure issues have been resolved.
- All other duties as assigned.
Requirements
- Minimum (2) years of experience in the field of IT, preferably with end user support.
- Associates degree in Information Technology, IT related curriculum or equivalent work experience, bachelor's degree preferred.
- Project Management experience.
- Excellent communication skills in person, by phone and via email.
- Commitment to continuous improvement in IT systems reliability and efficiency.
- Strong problem solving, technical and communication skills.
- Expertise in various IT disciplines.
- Ability to move or lift IT related objects (Computers, Printers, Monitors, etc.) that weigh up to 75lbs.
- Spanish speaking or bilingual a plus
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